From registration to withdrawals, bonuses to technical issues — the tkbk Help Center has you covered. Our support team is available 24 hours a day, 7 days a week.
Select the type of issue you're facing
Account Registration, Login Issues & Verification
BKash, Nagad, Rocket & Card Payments
Withdrawal Rules, Timelines & Limits
Bonus Terms & Conditions
Installation, Updates & Technical Issues
Password, Two-Factor & Account Security
Game Loading & Slots Issues
Odds, Bet Cancellation & Refund Policy
Check the current status of all tkbk services here. If any service is experiencing issues, updates will be posted on this page.
Go to tkbk.bet and click the "Register" button in the top right corner.
Enter your mobile number, email, and password. Make sure all details are accurate.
Verify your number using the OTP code sent to your mobile.
Enter your real name, date of birth, and address. This information is required for withdrawals.
Deposit via bKash, Nagad, or Rocket and claim your Welcome Bonus.
Log in to tkbk with your username and password.
Click the "Deposit" button at the top of your dashboard.
BKash, Nagad, Rocket, or bank card — whichever works best for you.
You can start from as little as ৳500. Enter the amount and tap "Confirm".
Open your mobile banking app and confirm the payment. Your balance will update immediately.
Withdrawing at tkbk is straightforward, but following a few guidelines makes the process even smoother. First, your account must be fully verified before you can withdraw. Submitting a copy of your NID or passport speeds up the verification process.
To withdraw from a bonus, you'll need to meet the wagering requirements first. You can check how much remains in the "Bonus" section of your account. Withdrawal requests are generally processed within 1 to 3 business days.
Standard requests take 1–3 business days. VIP members are processed within 24 hours.
The minimum withdrawal amount per transaction is ৳500.
Withdrawals are available via bKash, Nagad, Rocket, and bank transfer.
Once verified, all future withdrawals will be processed faster.
Reach the tkbk Support Team Through Any Channel
Use live chat for the fastest resolution. You'll typically get a response within 3 minutes.
24/7 ActiveFor more complex issues, send us an email. Responses are typically sent within 12 hours.
support@tkbk.betSpeak directly with us for urgent matters. Available from 9 AM to 11 PM.
9:00 AM – 11:00 PM
The tkbk Help Center is built with Bangladeshi users in mind. You can resolve any issue here in Bangla — no need to write or understand English. Our support agents understand the local context, so communication is always easy.
Thousands of people use tkbk every day, and naturally a wide range of questions come up. Some users ask why their deposit hasn't arrived, others want to know how to use a bonus, and some simply forget their password. Whatever the situation, the tkbk Help Center is here to help.
Many people assume account verification is a hassle. In reality, it's a one-time step done entirely for your own protection. Once verified, no one can misuse another person's account, and withdrawals are processed much faster.
To verify your account at tkbk, you'll need to upload a photo of your National ID or passport. If the image is clear, verification is usually completed within 24 hours. Once verified, you won't need to go through the process again.
Occasionally, deposits may be delayed due to network or gateway issues. Funds usually arrive within 15 minutes. If it takes longer than 30 minutes, there are a few steps you can take.
First, check your mobile banking app's transaction history to confirm whether the amount was deducted. Then check your tkbk transaction history as well. If the amount was deducted from your mobile banking but hasn't appeared in tkbk, contact us via live chat and share the transaction reference number. The tkbk support team will resolve it promptly.
The most common bonus issue is not seeing the bonus in your account after a deposit. There are a few possible reasons: promo codes must be entered before making the deposit — entering them afterward won't work. Some bonuses are only applicable to specific payment methods, and expired bonuses can no longer be claimed.
For any issue like this, reach out to tkbk live chat and let them know which offer you want to claim. The support team can verify your account and manually credit the bonus.
On the login page, click "Forgot Password". Enter your registered mobile number or email and you'll receive an OTP. Use the OTP to set a new password. The whole process takes under 5 minutes.
Use a combination of letters, numbers, and symbols to keep your password secure. Never reuse the same password across multiple sites. tkbk will never ask for your password by phone or email — if you receive such a message, contact support immediately.
Tkbk app users occasionally experience loading issues or crashes. Start by fully closing the app and reopening it. If that doesn't help, check your internet connection — try switching from Wi-Fi to mobile data or vice versa. If you're running an older version of the app, update it.
If the problem persists, uninstall the app and reinstall it. Download the latest version from the tkbk website. Before installing, make sure to enable "Install from Unknown Sources" in your phone's settings.
Tkbk believes betting is entertainment — it should never become a source of income or stress. If you feel your betting habits are getting out of control, use tkbk's Help Center to set up self-exclusion or deposit limits. These services are completely confidential and take effect immediately.
Tkbk does not allow accounts for anyone under 18. If someone is found using an account on behalf of a minor, that account will be permanently closed.
Most Frequently Asked Questions About the Help Center